I want to hang the featherstone waterwall outside on the fence surrounding my back patio. I have an outlet installed. If I purchase your outdoor cover, can the waterwall be installed outside? It will be exposed to nature\'s elements - rain, heat, and snow.

Your water feature can be hung on a number of different wall types. You can hang it on tile, stone, concrete, block, or a sheetrock wall with metal studs. (Please note: The hardware included is designed for a wood-studded sheetrock wall. You may need additional hardware for other wall types.)  These water features are made with an open hood. If you are placing your water feature outside, we do recommend you place it in a covered location such as on a porch or under an awning. If you live in an area with freezing temperatures in the winter, you will want to winterize the fountain by removing the pump, hoses, and cord during the freezing months. We also highly recommend you purchase an outdoor hood cover to keep moisture from getting into the light bar wiring. Outdoor hood covers are made from the same metal trim as your water feature. They have a slight angle to allow water to run off the front. They are also on hinges to enable you to lift them up to access your water distribution unit and hose.

where are installation instructions online ? for Whispering Creek Wall Fountain??

Thank you for reaching out. You can email us at info@thesoothingcompany.com for the installation guide. 

What water pump is needed for this waterfall?

This fountain comes with a 250 GPH pump. 

What is your return policy? Thanks

Hello, Our return policy can be found here: https://www.soothingcompany.com/pages/returns-policy  Thank you!

I am interested in reducing the weight of the wall fountain, and assumed the FeatherStone Slate was intended to do so. Could you please tell me how much of a reduction I will get with this option? 140 Lbs. vs. ???

The hanging weight of the featherstone option is 30lbs.

#1 Are the lighting packages (LED with remote and Halogen) dimmable? #2 Is there any splash that comes off of the fountain?

Yes, the LED will be dimmable via the remote. The halogens will not be dimmable. No splashing, it is an indoor water fountain. If there is splashing please let us know so we can troubleshoot the issue.

what is the 5 stone photo selection for 150 bucks? Do I need that?

It allows you to see and choose your stone before it ships out.  It isn't necessary, however since the stones are natural and can vary, some customers like the ability to pick their stones out.

We love this wall fountain but want something a little larger, do you offer one?

Yes.  We have the Cascade Springs Wall fountain https://www.soothingcompany.com/collections/all/products/cascade-springs-wall-fountain and the Inspiration Falls Wall Fountain- https://www.soothingcompany.com/products/inspiration-falls-wall-fountain  that are a little larger.  We have even larger wall fountains than those if you are interested.

we want to install a plug in the wall behind the fountain. Do you have specs where the best place to put the plug would be?

if you email us at info@thesoothingcompany.com we can send you an installation guide that will help you determine where to place the electrical outlet.

I would like to specify the Whispering Creek Wall Fountain for a client, using the Antique Bronze and Rainforest Green Marble. However, there is no option to choose the Rainforest Green Marble. Is this a special order finish? Thank you.

Yes, we can get that for you, you would just need to call in your order

Is there an on off switch. We\'re thinking of using this in a commercial setting. How often does it need to be cleaned and what is the best way to do that?

Yes, this fountain has an on/off switch on the top of the fountain. It is a perfect fountain for a commercial setting. There is cleaning info that is sent with the fountain, but there will be typically cleaning that will need to be done monthly that takes about 10 minutes and there is cleaning that needs to be done every 3-4 months that takes about 30 minutes. We will send you a manual that lets you know what needs to be done with maintenance.

how do you put water in this? This is hanging on a wall of a home I just bought and I don\'t know how to add water to it.

You would just pour water in the basin as needed.  Make sure the fountain is turned off when you add water so you don't overfill.

Does these fountain come with a water tray?

The Whispering Creek Wall Fountain does come with the bottom tray (where the water is) as shown in the images.

What is ths different between the gold harvest and glitter gold?

The harvest gold is very bold, gold color and the shimmer gold is warm toned matte, silver finish. Its very close to the silver metallic.